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FAQ
For Filmmakers
What is indie-india? What is Indiepix? To buy films on DVD at indiepix.net, you must first register as an we member with a reliable email address and chosen password. Registration is free. To add an item to your shopping cart, simply click on the 'add to cart' button alongside the film title of your choice. You can view the status of your shopping cart at any time by clicking on the link for view cart. You will be prompted for other necessary customer information during the checkout process. You will receive confirmation of your order upon checkout. How do I change or check on my order? To cancel or change an order, please submit your request to orders@indiepix.net. We will do our best to apply the change to your order before it has been fully processed. You can check on the status of your order via email as well. Please include your full name and order number. We will not always have the DVD title you have ordered immediately available. If stock is not available, it will be ordered as needed per your request. If a backorder exceeds 30 days, we will request instruction from you as to whether you wish to maintain the order or cancel it. You will not be charged any fee for canceling an order. At 60 days, any outstanding backorder must be canceled. Most orders are processed and shipped within 24-48 hours. Your credit card will not be charged until your order is ready to ship. You will not be charged for selected items that are out of stock. Any such items will be back ordered and shipped as soon as they become available (see details above). We will contact you via email should we need to verify any information or request further instruction regarding your order. What are your U.S. shipping options? For domestic orders we offer three shipping methods: US Standard ($2.75, 7-10 business days), US Expedited ($6.00, 3-6 business days), and US Express (prices vary, 1-2 business days). All three methods can ship to Alaska, Hawaii, Puerto Rico, and the US Virgin Islands in addition to the Continental US. Please note that US Express does not ship to APOs (Army Post Offices). All three shipping methods come with tracking (except for US Standard to an APO). The respective fees are based on a single unit order. There will be a charge of $1.50 for each additional item per order. What about shipping to Canada? For our Canadian customers we offer two shipping methods: Canada Standard ($6.00, 9-15 business days) or Canada Expedited ($10.00, 5-8 business days). These shipping fees are based on a single unit order. There will be a charge of $2.00 for each additional item per order. Note: Non-U.S. residents may be subject to import duties and taxes which are levied once a shipment reaches your country of residence. Additional charges for customs clearance must be borne by you. We have no control over these charges and we cannot predict what they may be. Customs policies vary and you should be aware of potential border fees upon receipt of shipment. If you are using our Download-to-own technology to download the film straight to your DVD at home, you can by-pass all the hassles of shipping; this mode of buying is highly recommended for our audience outside US and Canada; please send an email to shreekant@indiepix.net if you have any questions about buying a DVD of buying via Download-to-Own technology. Because we are based in New York City, we are required to charge sales tax on orders that have a New York State shipping destination. The sales tax rate on these orders is currently 8.625%. Tax is applied to the entire cost of the order including shipping and handling. We accepts the following major credit cards for payment of goods and services: Visa, MasterCard, American Express, and Discover. We do not accept cash, checks, or money orders for DVD purchases. Card Verification Value (CVV)/Card Validation Code (CVC2) is a unique value encoded on the magnetic stripe of a credit card used to validate card information during the authorization process. Card Verification Value 2 (CVV2) is a code derived by the card issuer and indent-printed on the signature panel to the right of the account number. The CVV2/CVC2 is used to deter fraudulent use of an account number in a non-face-to-face environment. This number is typically three or four digits in length. Is ordering a DVD online safe? This website has security measures in place to protect the loss, misuse, and alteration of the information under our control. To protect your personal information, we uses SSL (Secure Sockets Layer) encryption. SSL is an Internet-approved standard in security. Our secure server ensures that any user information transmitted to us is safeguarded against unauthorized access. For more information, please review our Privacy Policy. How does your site use cookies? As you shop with us, the site uses its cookies to differentiate you from other shoppers so that your shopping cart is only available to you. Cookies prevent signing in more than necessary as well. They do not allow us to gather any personal information about you and we do not store any personal information that you provided to us in your cookies. Occasionally, we will use cookies to improve site usability and navigation methods in an effort to better serve visitors to our site. We accepts returns of defective items only. We do not accept returns for DVDs that cannot be played due to incompatibility of region format. We trust that our customers make informed decisions regarding their DVD purchases and therefore, we do not facilitate returns based on personal dissatisfaction with content. If you receive an incorrect item, do not open it (i.e. remove the shrink-wrap). We cannot provide refunds for opened, non-defective items. If you receive a defective or damaged item, please follow the return instructions on the enclosed packing slip. Promptly return the item within 30 days to receive full credit. This DVD won't play on my computer. We cannot guarantee that DVDs sold will play properly on every type of computer set-up. It is recommended that all DVDs be viewed with a standard DVD player. We do not sell your information. We generally use personal information for the purposes of administering and expanding our business activities, providing customer service, and making available other products and services to our current and prospective clientèle. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and specials offers or promotions. You may contact us at any time if you do not wish to receive such notifications, or if you have any other concerns about our Privacy Policy. This FAQ doesn't answer my question. Sorry about that. Please direct your question to shreekant@indiepix.net for a prompt response. Download-to-Own “Download-to-Own" is a new concept in DVD delivery and ownership. You receive a DVD over the internet, written on your computer’s DVD-writer that lets you see the film you own the way the filmmaker wanted you to see it, whereever and however you watch your DVDs. Quite simply, we provides you a download manager call the we Disc Factory for free. When you buy a download title from we, the Disc Factory takes over, downloads the files and writes the DVD on your DVD-writer. There are many checks and helps built in to make sure this is a simple and satisfying experience for you. What makes we different from all the other so-called download websites out there? we is the only place you can get a true DVD, fully the equivalent of a store bought DVD, via your Mac or your PC, that includes the PixelTools watermarking technology. You get full, home theater quality video and audio that you can play wherever you watch your DVDs. And through the business model enabled by watermarking, you know that more than half the purchase price of your download is going directly to the filmmaker. I have been to sites like CinemaNow, Vongo, and Movielink, but they are not compatible with my Apple computer. What's going on? we owns and developed the first multi-platform download capability that works with Mac and PC computers. And check here soon for our announcement of a Linux platform version! In our system, you receive and own the DVD as though you had been to the mall to get one. With those other systems you named, which implement a “download to view” opportunity, the video file is restricted in many ways, including being tied to the computer that downloaded it. The DVD you write is yours to take with you! If I had an Apple "iTV", I could show the download file directly on my Home Theater. Can you do that? we will support the Apple “iTV” capability as it becomes more available in the market. We support the delivery of the work of independent filmmakers in the highest quality formats to the highest quality display systems in the presentation that the filmmaker wanted you to see his or her work. The we Disc Factory will be able to assemble a file that you can play from your PC through Apple’s “iTV”. Some of these other sites leave giant files on my computer and don’t allow me to create a DVD except to archive, what is the difference with we? We deliver a complete DVD through the we Disc Factory – a DVD with menus, chapters, “DVD Extras” and other files prepared by the filmmaker for your enjoyment. You get the DVD. When the files are successfully written through your DVD writer, the computer files are no longer necessary and they will be erased. How long does it take to download a film? The we file we deliver you is the highest quality DVD file available. Depending on your download speed and your connection, a 20 minute short film could be ready to watch in 20 minutes! Some services boast fast download speeds by compromising the quality of the video and audio they deliver. Some accelerated downloads require very lengthy rebuilding steps that double the start to finish time. We don’t do that! Once I burn the DVD, what if I want to share it? If you normally share other things you own with your friends and family, why shouldn’t you be able to share your discovery of a great independent film with them. That’s what we mean by “Download To Own”! We don’t approve of inappropriate copying of the filmmaker’s work, however, and we have included the PixelTools “MPEG Escort” on each download to identify the disc as yours. Inappropriate copying that denies the filmmaker the opportunity to earn a living from his work can be quickly identified from this watermark. For Filmmakers How do I get my project on the indie-india website? and by mail to: How can I profit from my film? Why should I choose indie-india? How can I participate in indie-india online film festival? Our first online festival is scheduled to take plave in March 2008; if you would like to submit your film for consideration for the film festival, please send an email to shreekant@indiepix.net |
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